Woman in wheelchair asked to stand at Delhi airport — Aug 2023

In August 2023 we covered a troubling incident at Delhi airport where a woman using a wheelchair was reportedly asked to stand up. That post drew attention because airports should help passengers with reduced mobility — not add to their stress. This archive page sums up what happened, the key takeaways, and what you can do if you face something similar.

What happened

A passenger in a wheelchair says airport staff asked her to stand. Witnesses and the person involved shared this on social channels and with reporters. The story sparked questions about staff training, airport processes, and how mobility needs are handled during security checks and boarding. While investigations and responses from authorities vary, the core issue remains: passengers must get respectful, practical assistance.

Practical steps for passengers

If you travel with limited mobility, plan ahead so your trip is smoother. Book special assistance with your airline at least 48 hours before travel. When you reach the airport, go to the airline or special assistance desk and make your needs clear. Keep any medical papers or disability ID handy, but remember you don’t need to prove your right to basic help.

If staff ask you to do something that’s unsafe or impossible, stay calm and ask to speak to a supervisor. Note names, take photos or short videos if you can, and record the time and location. These details matter if you later file a complaint.

Ask for written confirmation if assistance is denied. That helps when you report the issue to the airline, airport authority, or regulator. You can also contact disability rights groups for support and advice on next steps.

How to report and follow up

Start with the airline and the airport’s customer service. File a formal complaint with specifics: staff names, counters, timestamps, and any evidence. If the response is unsatisfactory, escalate to aviation regulators and consumer protection bodies. Mention relevant laws and guidelines, like the Rights of Persons with Disabilities Act and DGCA guidance on assistance for passengers with reduced mobility. Social channels and local media often speed up responses, but keep your complaints factual and documented.

For caregivers and companions: arrive early, confirm assistance twice, and keep contact numbers for the airline and airport helpdesks ready. If you’re a witness, offer support, note details, and encourage the passenger to report the incident.

This archive entry is short but focused: the August 2023 post highlighted a gap between policy and practice. Practical preparation, clear documentation, and persistent reporting help protect your rights and push for better training and systems at the airport.